Regulated beachhead
Public-interest accountability, built into every decision.
The same requirements as financial services, auditability, right-to-explanation, non-discriminatory outcomes, plus public-interest accountability. Horizontal governance (graduated autonomy, policy-as-code, immutable evidence) applies cleanly, with Art.4 literacy and procurement AI-transparency designed in from the start.
The gap we close
Public bodies carry the strictest transparency and fairness obligations of any buyer, and the least tolerance for an opaque automated decision affecting a citizen. Faster benefits or licensing decisions are only acceptable if every one is explainable, non-discriminatory and inspectable, which is exactly what governance-as-code produces.
What an agent does here
Concrete, document-heavy processes, governed, auditable, and honest about where a human must stay in the loop.
4 mapped processes, each with a defined autonomy boundary.
Benefits administration
The agent reads the application and supporting documents, checks eligibility against the rules held as policy-as-code, and prepares the determination with a plain-language rationale for the citizen and a full evidence trail for the auditor. Consequential denials route to a human; nothing decides in the dark.
Licensing & permits
It validates the application against the requirements, requests the missing pieces, and assembles the decision pack, compressing a slow, document-heavy queue while keeping every step traceable and every outcome explainable on request.
Procurement review
The agent conferences bids and tender documents against the published criteria, flags non-compliance and potential conflicts, and prepares an evaluation summary, with the AI's role transparently logged, as procurement AI-transparency rules require.
Inspection & case triage
Case files and reports are read, risk-scored and prioritized so scarce inspection capacity goes where it matters, with the reasoning recorded. The agent allocates attention; the officer makes the enforcement call.
Right-to-explanation, non-discrimination and audit depth are exactly the properties our governance was built around in banking, extended here with public-interest accountability, Art.4 literacy and procurement AI-transparency designed in, not retrofitted.
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